Problems and Returns.
All goods are delivered with an unconditional 100% money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must contact us within 7 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us. Returns and refunds after this 7 day period only apply to faulty goods.
Refunds will be provided after Pet Homes receive the item that is being refunded, to ensure the product is in the same condition as it left our warehouse.
This item is a wooden product that has traveled many miles and passed thru many hands before it gets to you. It could arrive with some minor scratches or scrapes to the wood.
We will not accept returns for these minor imperfections, wood by nature will expand and contract which can cause minor irregularities.
This item has been treated with a water based wood preservative which gives it a wood tone color.
In these terms and conditions faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, The warranty is voided where damage to the product is caused by reason other then manufacturer's defects, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n' tear, damage to accessories You should notify us within 7 days of taking delivery of the goods if you discover that any goods are faulty.
Refund does not apply if you refuse Pet Homes offer to replace boken parts or item.
Returning goods – general
When you return goods to us for any reason:
Please note: The customer is responsible for returning the product. We recommend that you use a courier with a trackable shipping method as we are not responsible for damaged or lost return packages and will not issue you a refund if we do not receive the product back in a new, unused, unsoiled condition with all the original packaging and pieces, fit for re-sale. On receipt the returned item we will inspected and we will issue you a refund for the cost of the item within 7 working days. We also recommend that you choose a courier that will insure your returned items from loss or damage. We do not refund any delivery charges, this includes the original cost to get the product to you and or the costs involved in returning it.If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods
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By using this site You hereby exclude Pet Homes from all liability in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, injury to pets, and third party claims. Information and statements are not intended to diagnose, treat, cure, or prevent any disease or ailment.
The exclusion of liability also extends to use, non use, delivery & non delivery of goods or damage caused by the goods. This includes not only loss of or damage to the goods themselves, but loss, damage or injury to any person, property or thing damaged arising from the use of, non use of, delivery, non-delivery, delivery error or misdelivery of such goods. This includes but is not limited to any indirect or consequential loss or damage whatsoever arising from such loss, damage or injury or from failure to deliver, delay in delivery, delivery error, misdelivery, use or non use, howsoever caused including but not limited to loss of income, profits, markets, customers, property, livestock ,use, opportunity, reputation or goodwill.
The content and information contained within the pages of this web site is for general information and use only. It is subject to change without notice.
Pet Homes do not provide any warranty or guarantee as to the accuracy, reliability, availability, suitability of any of the information and materials found or offered on this website. The use of the information on this website is at your own risk. Product images may not always be up to date or generic image may used to illustrate product of mutilple sizes or weights. Descriptions and indredient lists may also be incorrect as these can sometimes change without us being notified by the manufacturer. Please contact product manufacturer directly for up to date product descriptions or ingredient lists.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
By using this site you also acknowledge that product pricing, product information and materials may contain inaccuracies or errors. Prices, inventory and availability are subject to change without notice. We reserve the right to limit sales, including also the right to refuse sales. Pet Homes does not guarantee that this Site will be error-free. You also acknowledge that placing an order does not guarantee supply of some or all of the goods ordered. Goods unable to be supplied will be refunded.
All Pricing includes GST.
All Pricing is in Australian Dollars AUD