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Warranty and Returns

Warranty and Returns

Problems and Returns.

  • ANY DAMAGED ITEM MUST BE REPORTED TO US  WITH PHOTOS WITHIN 23HRS OF RECEIVING GOODS.
  • Should you be unhappy with the item received or should you like to return the product for any reason then please contact Phil on 0418 783 555
  • If you do not contact us about problems then we wont be able to help
  • I can guarantee that if you do contact us we will give a fair and reasonable solution to every problem.
  • In the case of a faulty/damaged item or an item that does not match description we give replacement parts once the part or item has been returned. No Full Refunds apply in this case. 
  • Please check each advert for their own return and warranty policy.
  • In the case of a change of mind we will happily refund purchase price once the item has been received back in saleable condition,
  • But we do not refund any of the shipping costs as these are costs of the transaction so please choose carefully.
  • We do not refund postage if item is returned after refusing Pet Homes offer to replace broken parts or item.
  • For Exchanges and returns , we do charge a restocking fee of $4.60, Regardless if it is free post or not.
  • We do not exchange or take returns on Dog neck Chains , due to the possiblity of spreading dog diseases and hygiene reasons.

Transaction Security

  • As a registered business with a 'bricks and mortar' location you can be confident that any transaction conducted with us is done so with the full protection of consumer law in Australia.
  • It is important to us that every customers feels safe and confident when dealing with us and this is why we maintain a physical showroom for customers to visit.
  • So unlike sellers who do not welcome pick ups we encourage buyers to come by and have a look at our range of products in person. Just contact us to arrange an appointment.

Product Warranty

  • All products come with varying warrantys from 6 months to 12 month warranty against manufacturing defects.
  • After visiting all of our overseas suppliers personally we have been able to set up quality control protocols that generally ensure that our products are free from defects - hence the fact that we warrant this!
  • Refund Policy

    All goods are delivered with an unconditional 100% money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, and you must arrange for and pay the cost of returning the goods to us. Returns and refunds after a 7 day period only apply to faulty goods.

    Refunds will be provided after Pet Homes receive the item returned, to ensure we have proof the the product is not the same condition as it left our warehouse.
    Warning:- In th case of  a wooden product that has traveled many miles and passed thru many hands before it gets to you.  It could arrive with some minor scratches or scrapes to the wood. 
    We will not accept returns for these minor imperfections, wood by nature will expand and contract which can cause minor irregularities.   
    This item has been treated with a water based wood preservative which gives it a wood tone color. 

    Faulty goods

    In these terms and conditions faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, The warranty is voided where damage to the product is caused by reason other then manufacturer's defects, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n' tear, damage to accessories You should notify us within 7 days of taking delivery of the goods if you discover that any goods are faulty.
    Refund does not apply if you refuse Pet Homes offer to replace boken parts or item.

    Returning goods – general

    When you return goods to us for any reason:

  • you must ensure that they are properly and securely packaged and labelled with our address; and with a tracking number
  • you are always responsible for any damage in transit that is due to incorrect packing or inadequate packaging by you
  • you are responsible for any damage or loss in transit where you arrange the transport.
  • you must ensure if  there are any broken or damaged parts , they  also must be returned.
  • Please note: The customer is responsible for returning the product. We recommend that you use a courier with a trackable shipping method as we are not responsible for damaged or lost return packages and will not issue you a refund if we do not receive the product back in a new, unused, unsoiled condition with all the original packaging and pieces, fit for re-sale. On receipt the returned item we will inspected and we will issue you a refund for the cost of the item within 7 working days. We also recommend that you choose a courier that will insure your returned items from loss or damage. We do not refund any delivery charges, this includes the original cost to get the product to you and or the costs involved in returning it.

    If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods
  •  If an item needs to be returned for warranty after the 14-day period from the date of dispatch, postage for both ways will be at the buyer's expense.
    We do not accept any item return by COD. The returned postage must be paid entirely by the bidder.
  • You have to contact us before you return anything
  • If the listing does not contain any warranty information then we will provide 90 days warranty. Please check the listing first for the correct warranty period.
  • So if you do have any problems please let us know and we do our best to assist.
  • Buyers Remorse.
  •  We do not refund if you change you mind. If you refuse the replacement parts then There is no other reason than buyers remorse which does not entitle you to a refund.

Liability

  • We believe the information on this page to be accurate; such information is subject to change without notice.
  • We are not responsible for any inadvertent errors.
  • No warranty or representation (express or implied) concerning the accuracy of the information provided is given
  • Customers should satisfy themselves that any product choice made is suitable for their intended purpose or use and purchase..

Warranty

  • ANY DAMAGED ITEM MUST BE REPORTED TO US  WITH PHOTOS WITHIN 23HRS OF RECEIVING GOODS.
  • The warranty is not available where damage to the product is caused by reason other than manufacturer's defects, for example, damage during delivery, misuse, improper installation, faulty operation, wear & tear, damage to accessories or when product has been modified, repaired other than by us
  • The warranty does not appply if you refuse Pet Homes  offer to replace broken parts or item.
  • . Our manufacturing warranty does not cover claims resulting from misuse, abnormal use, overloading, general wear and tear,
    The warranty is ‘return to base’ and not a free in home service.
    This means you'll need to arrange for the product to get to Pet Homes for warranty or service.
  • Thank you for considering our items as your support ensures that we can keep offering these items at the great prices that we aim to sell them for.

Copyright:

All of the material on and in relation to the website is and remains the property of Pet Homes. You are not permitted to copy, reproduce, modify, transmit, post or distribute, whether electronically or otherwise, any material from the website. Any other use of the website material constitutes a breach of Pet Homes copyright and other proprietary rights.

Disclaimer:

By using this site You hereby exclude Pet Homes from all liability in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email.  This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, injury to pets, and third party claims. Information and statements are not intended to diagnose, treat, cure, or prevent any disease or ailment.

The exclusion of liability also extends to use, non use, delivery & non delivery of goods or damage caused by the goods. This includes not only loss of or damage to the goods themselves, but loss, damage or injury to any person, property or thing damaged arising from the use of, non use of, delivery, non-delivery, delivery error or misdelivery of such goods. This includes but is not limited to any indirect or consequential loss or damage whatsoever arising from such loss, damage or injury or from failure to deliver, delay in delivery, delivery error, misdelivery, use or non use, howsoever caused including but not limited to loss of income, profits, markets, customers, property, livestock ,use, opportunity, reputation or goodwill.

The content and information contained within the pages of this web site is for general information and use only. It is subject to change without notice.

Pet Homes do not provide any warranty or guarantee as to the accuracy, reliability, availability, suitability of any of the information and materials found or offered on this website. The use of the information on this website is at your own risk. Product images may not always be up to date or generic image may used to illustrate product of mutilple sizes or weights. Descriptions and indredient lists may also be incorrect as these can sometimes change without us being notified by the manufacturer. Please contact product manufacturer directly for up to date product descriptions or ingredient lists. 

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

By using this site you also acknowledge that product pricing, product information and materials may contain inaccuracies or errors. Prices, inventory and availability are subject to change without notice. We reserve the right to limit sales, including also the right to refuse sales. Pet Homes does not guarantee that this Site will be error-free. You also acknowledge that placing an order does not guarantee supply of some or all of the goods ordered. Goods unable to be supplied will be refunded.

GST:

All Pricing includes GST.

Pricing:

All Pricing is in Australian Dollars AUD



 
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